Heading for a Headset?
All Headsets Were Not Created Equal
Madonna may have transformed the headset into an internationally
recognized accessory, but simplicity, ergonomics and a positive
impact on business’ bottom-line have made them critical
to today’s place of business. Headsets are replacing handsets
at desks across North America for several good reasons:
Productivity – Supplying your staff with
quality headsets is proven to reduce overall cost by increasing
productivity. Because hands are left free to work, headset wearers
can take notes, enter data and book orders during their calls.
This can mean up to 16 more calls per day!
Efficiency -- Studies show that headset wearers
make fewer mistakes and are able to provide more focused attention
on the caller. As we well know, improved efficiency has a positive
effect on the bottom line.
Ergonomics – Medical research supports
the use of headsets. Headset users experience 41% less muscle
tension due to reduced strain on the neck, shoulders and back.
Less physical stress results in lowered cost of medical benefits,
fewer sick days and a happier work force.
Of course, not all headsets were created equal. When selecting
a headset, it’s important that you look for:
Sound quality – Some headsets provide better sound quality
than others. Good quality is critical to efficient communication.
How your voice carries to the customer and how the customer’s
voice carries to you is as much a part of good customer service
as the ability to take the order in the first place.
Wearability – Since the point of wearing
a headset is to reduce discomfort, make sure your headset is “easy”
to wear. Ideally, it should be so light you barely notice it.
Some people may prefer monaural (one-ear) sets while others will
prefer binaural (two-ear).There is also the difference between
ear hook, ear loop and headband styles to consider. If possible,
allow staff members to try on several models and select the style
that is most comfortable to them.
Safety – Believe it or not, some headsets
sold today continue to be “unsafe” according to the
recommendations of the Occupational Safety and Health Administration.
Regulations state that exposure to noise should not exceed a Sound
Pressure Level of 140dB. Standard Telecom only carries sets that
are within acceptable SPL levels.
A Good Investment – Durability and reliability
are key. A lesser quality headset will break or stop performing
efficiently after far less use than a good quality set. Consider
this an investment in technology and the health of your staff.
Be sure that the headsets you invest in come with a good warranty
and always order a few extra to cover any downtime required by
repair.
Preview the selection of quality headsets on our website at: www.standardtele.com/headsets
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